Our Expert In-house Repairs Team Are Here To Help...
Our In-House Repair Facility not only provides after sales support for the products we sell, we can, in many instances service and repair other instruments as well. The in house repair centre service is designed to provide a fast, effective and informative process to minimise practice operation down time.
• Free, no obligation quotation upon inspection (Exemptions may apply. Please see below)* • All repairs below a value of £150 will automatically be carried out unless ‘quotation’ has been specified on the returns form
All our technicians have had extensive training in all aspects of repair and maintenance of the products we offer. You will be able to speak personally to the technician undertaking the repair for advice on maintenance and their diagnosis of faults found with your equipment.
Facilities and Equipment
We have a newly refurbished, well-equipped workshop based at our Marden headquarters. As part of our ISO 9001 quality system all our test equipment, such as multimeters, oscilloscopes, refractometers etc. are calibration checked in accordance with manufacturer's guidelines to ensure consistent and reliable performance.
We are able to offer a range of repair and calibration services across many different types of equipment including:
Whether it’s just a battery replacement or something more serious, we will be pleased to help. So if you are ever in the situation where you’re not sure who to turn to,why not give us a call.
The actual cost of the repair will vary dependant on the extent of the work that is required and the cost of any replacement parts used.
When sending any item to us for repair, please ensure that you either enclose a covering letter with your contact details and a description of the fault or complete a 'workshop repairs form' available to download below. If you require an estimate before the work is carried out this should be stated in the covering letter, otherwise, repairs below £150 will be automatically carried out and the equipment returned to you as soon as possible.
We not only provide after sales support for all the products in our range, we can also help with repairs to other items too! If you decide not to proceed with the repair after an estimate has been provided we will either return or dispose of the item for you. Please ensure that any item you intend to send has been thoroughly decontaminated first. We reserve the right to return an item to you unrepaired if it is thought to be hazardous to the health of our employees.
When sending your items please protect your equipment with a suitable and adequate amount of packaging, make sure the outside of the box has your return address on it in case of non-delivery and always send items by a carrier service that will obtain a signature on delivery, taking out insurance against loss or damage in transit is also recommended. You will appreciate that we can only assume responsibility for your item once it has been received at our premises.