UPDATED 03/06/2020 - DP
Service
Safe Callouts We have maintained our unrivalled nationwide servicing coverage throughout the COVID-19 pandemic, to ensure that we are ready to help you when you need us most. For an emergency callout, please call us on +44 1622 834350.
Safe Servicing All engineers are equipped with appropriate PPE, including facemasks and gloves. Vehicles and tools are routinely cleaned and disinfected. Engineers will be sure to call you ahead of any visit, to discuss any distancing and hygiene arrangements specific to your practice.
Planned Preventative Maintenance & Commissioning We are still available for routine servicing and commissioning, keeping your equipment in good working order, maintaining compliance and helping to avoid future equipment breakdown. We understand that, at this time, we are all looking to reduce unnecessary contact, so we will always call ahead to ensure that our scheduled PPM or commissioning work is still required.
Repair Centre Our Repair Centre is open as usual for repairs of faulty equipment, calibration, and specialist endoscopy service and repair. All items will be appropriately cleaned and disinfected before we send them back to you. To send an item to the Burtons Repair Centre, You can download a copy of our Repair Centre Form from our website. here
Sales
Sales Team Our Sales Team are working from home, wherever possible, but are still available for all of your quotes, orders, and technical advice requirements. Please get in touch by calling +44 1622 834300, emailing [email protected], or messaging us on our live online chat
Distanced Demonstrations To reduce unnecessary visits, all of your local Burtons product specialists are equipped to give you live online product demos, using platforms such as Skype or Zoom. Contact the Sales Team to find out more and book your Distanced Demo.
Projects, Designs and Installations For new practices, extensions, refurbishments, piped gas supplies and large cage banks, our complimentary design process continues to be available. Our Installations Team are back out on the road and observing all of our PPE and social distancing protocols.
Stock Availability Burtons’ manufacturing arm in Kent is back up and running, producing your favourite veterinary equipment. To ensure a properly social distanced working environment, we have brought forward plans to significantly expand our assembly area. We are also working closely with our external suppliers towards timely delivery of other equipment and are working, once again, to normal Burtons lead times for almost all items.
All Burtons staff who might visit you in your practice are equipped with appropriate PPE – facemasks, gloves, cleaning products, etc. – and will always contact you in advance to arrange the safest possible way to carry out their task. We will not visit you if alternative arrangements can be made, or you ask us not to.
In line with Government on ‘COVID Secure’ working, we are completely ongoing risk assessments for every area of our business and these are available to all upon request.
UPDATED 27/03/2020 - DP
In a world where everything feels like it is changing by the day, one thing that remains is our commitment to you and to supporting our key veterinary professionals.
We would just like to update you on the measures that we are taking at this difficult time in response to the COVID-19 crisis to ensure that our sector continues in its vital work.
Our first priority is the health and wellbeing of all. We have eliminated unnecessary contact in every part of what we do, as well as observing all of the social distancing and hygiene measures that the current circumstances require.
We are also ensuring that we continue to be ready and well placed to support you, your practices and, through you, your clients.
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Service & Repairs:
Our Service Team still has operational cover across the UK and Ireland, in order to respond to your urgent equipment repair and maintenance needs.
Our Repair Centre is also still operational and will remain so unless couriers and delivery services cease to be available to collect and deliver your items.
Sales:
Our sales line and email inbox continue to be handled, such that we can support you with general enquiries, the placing of orders and in any other way that we can.
Warehouse:
Again, as long as delivery services remain active, so will we.
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Alongside our normal activity, we continue to work with the NHS and care providers to assist wherever we can – with oxygen concentrators, service support and equipment distribution – with the national response to COVID-19.
If you require assistance of any kind, please do not hesitate to get in touch and we will do whatever we can.
Sales: +44 1622 834300
Service: +44 1622 834350
From all of us here at Burtons, we wish you the very best in these troubling times. Stay safe and keep well.
Warmest regards,
Stay Safe,
David, Matt and Eve Burton
UPDATED 17/03/2020 -DP
As the UK Government escalates the response to COVID-19, it is our responsibility to act in a pragmatic and considerate manner, balancing the needs of the veterinary sector, business, and the wider population. We have taken several steps to ensure that we are doing our bit at Burtons, whilst upholding our offer to the veterinary community in this difficult time.
Our unrivaled nationwide fleet of service engineers remains on the road to respond to both your emergency callout and planned preventative maintenance visits. Our first aim, as always, is to keep your practice running by extending the lifetime of your equipment.
It is equally important, of course, to be reducing unnecessary visits to zero and in light of this, our sales team will be responding to requests for demonstrations, product specs and quotations remotely, whenever possible. All of our sales representatives are now available on Skype, using their @burtons.uk.com email addresses or work mobile numbers, as well as by the more traditional means of telephone and email contact. To find your local representative and their contact information, please see the map below.
In addition, our sales and service coordination offices will still be available on the usual contact numbers, although our teams may be working from home. Our new, high-speed website is up and running at www.burtonsveterinary.com and, in lieu of seeing many of you at BSAVA Congress in April, our fully recyclable 2020 edition catalogue will be arriving with you shortly.
Importantly, at Burtons we have significant manufacturing capability here in the UK. We have offered some of this capacity to meet the national demand of the COVID-19 relief effort but otherwise remain certain of maintaining the stock of the highest quality Burtons-manufactured veterinary equipment. We also carry an extensive stock of a number of other products, although some will be in limited supply due to current human demand.
Finally, as a tightly knit family-run business, working in one of the most caring of sectors, we feel the strain of these difficult and uncertain times very personally. From all of us here at Burtons, we wish you well the coming weeks and months and will be on hand to assist you where possible.
Warmest regards,
David, Matt and Eve Burton
